NewWave Telecom & Technologies, Inc, (NewWave) is a leading implementer of business solutions using service oriented technologies. We specialize in providing end-to-end, mission critical information technology solutions for healthcare, finance, telecoms, government agencies and private-sector clients.
Our team of architects, consultants and developers help companies optimize their resources and use technology to better meet their business objectives, by adding the power of J2EE technologies to their existing infrastructure investment. NewWave Technologies is drawing on best practices and leveraging expertise to build IT solutions - quickly and easily - for the on demand needs of small and medium sized organizations.
The help desk analyst offers operator supported voice and email services. Operators handle inbound calls via a hotline and/or outbound calls as directed by the client. The help desk provides a single point of contact for the program participants and stakeholders to submit telephonic and written inquiries and request other forms of technical support. The Help Desk Analyst maintains relationships with internal/external users and clients. Assist with the creation and maintenance of support and functional documentation; and performs quality assurance testing during test cycles of the software.
FLSA Classification: Exempt
NWT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.