NewWave HQ

  • Service Delivery Project Coordinator Intern

    Job ID 2018-1073
  • Overview

    NewWave Telecom & Technologies, Inc, (NewWave) is a leading implementer of business solutions using service oriented technologies. We specialize in providing end-to-end, mission critical information technology solutions for healthcare, finance, telecoms, government agencies and private-sector clients.

     

    Our team of architects, consultants and developers help companies optimize their resources and use technology to better meet their business objectives, by adding the power of J2EE technologies to their existing infrastructure investment. NewWave Technologies is drawing on best practices and leveraging expertise to build IT solutions - quickly and easily - for the on demand needs of small and medium sized organizations.

    Responsibilities

    The Service Delivery department is responsible for the client interfacing between projects and external clients. This individual will assist with processes, delivery functions and procedures that support service delivery.

    • Identifies risks and participates in risk management and mitigation processes.
    • Assist with customer and internal relationship management.
    • Supports in the identification and resolution of customer issues and concerns.
    • Support the development of work plans, Project Management Plans and schedules as required for project management.
    • Participates in planning and scheduling activities with customers, project managers, and relevant customer groups.
    • Provides a point of collaboration between the program management team on assigned project/programs.
    • Coordinates and collaborates with other functional customer and corporate areas as required.
    • Collaborates with all task areas on the program to develop and manage schedules and plans, obtain status, resolve issues, identify risks, and develop mitigation plans.
    • Supports meeting management activities in support of task area - setting up calls, meeting minutes, etc.

     

    Qualifications

    Current college students, graduate students, or recent graduates (within one year) are eligible to apply.  Average GPA 3.0 and higher.  This position will requires experience using MS Word, MS Excel, and MS PowerPoint, or other spreadsheet and word processing applications and decision support tools. 

     

    Interpersonal Skills

    • Excellent interpersonal, communication, and organizational skills.
    • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
    • Should be extremely facts and data oriented.
    • Should be deadline and closure oriented.
    • Strong communication, interpersonal, persuasion, facilitation and influencing skills.
    • High Energy Levels. Should be self-driven.
    • Strong analytical, organizational and coordination skills.
    • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.

     

    NewWave is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NewWave is a proud Veteran friendly employer.

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