NewWave HQ

  • Sr Business Analyst

    Job ID 2018-1104
  • Overview

    NewWave Telecom and Technologies Inc. is an MBE certified, SEI CMMI Level 4 SVC and L3 DEV appraised, GSA IT Schedule 70 and ISO 9001:2015 Certified, full-service Information Technology and Business Services firm based out of Elkridge, Maryland. As a leading implementer of business solutions using service-oriented technologies, we specialize in providing end-to-end, mission-critical Information Technology (IT) solutions.


    NewWave has a proven track record in project management, full lifecycle development of enterprise applications, and constructing, testing, maintaining and managing IT software and infrastructure. We have a certified DCAA Accounting System and an Approved Earned Value Management (EVM) System.


    We partner with our clients through every phase of the project life cycle to identify requirements, define objectives, and develop and implement the right solutions. We have earned a reputation for our responsiveness, technical competency, and operational efficiency that has been validated by years of successful IT project implementation and support of our clients.


    Performs duties and responsibilities commensurate with assigned functional area within a department(s) which may include, but are not limited to, any combination of the following tasks:

    • Conduct interviews to gather user requirements through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

    • Coordinate and facilitate exchange meetings to determine needs of customers, as well as to determine the impact of changes

    • Creates user stories, epics, and themes.

    • Documents work flows and processes based on requirements.

    • Document requirements and provide final technical review and validation of requirements

    • Work with stakeholders and the project team to prioritize collected requirements.

    • Provides training and demonstrations as required.

    • Oversee requirements tracking process, assign requirements to the appropriate service provider, and communicate status to customers

    • Support the collection and reporting of requirements related metrics

    • Verify completion of requirements with customer and service providers, ensuring expectations are appropriately met

    • Provides input for documentation on new or existing systems

    • Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.

    • Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes.




    • 5+ years of relevant applications/systems requirements and modeling experience.

    • 3+ years of experience on the technical aspects of applications development projects through the full system development life cycle.

    • Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, professional training or work experience.

    • Experience in modern requirement gathering techniques, including creation of user stories, epics, and themes.

    • Experience with agile, iterative cycles (sprints).


    • CMS Experience desired but not required

    • Ability to work in a team environment and have sound judgment.

    • Attention to detail, quick learner, have a positive attitude, ability to multi-task, self-motivated and able to work in a fast-paced environment.

    • Maintain the completeness, timeliness and accuracy of all security plans and deliverables.

    • Be able to perform the analysis as defined with specific Medicare laws, regulations, manuals, instructions and any additional information assigned by management.

    • Possess critical thinking skills, reading and interpretation, writing, and communication skills.

    • Understanding and wide application of methodology and subject matter related concepts, practices, standards and procedures with a general knowledge of other related business disciplines.

    • Able to work closely with all project stakeholders such as business users, project managers, and business analysts while delivering solutions.

    • Works with limited supervision.



    • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

    • Microsoft Project

    • SharePoint

    • Proficient in Dev/Ops tools specially JIRA

    FLSA Status

    • Exempt  

    Interpersonal Skills

    • Excellent interpersonal and organizational skills.

    • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing

    • Should be extremely facts and data oriented.

    • Should be deadline and closure oriented.

    • Strong communication, interpersonal, persuasion, facilitation and influencing skills.

    • High Energy Levels. Should be self-driven.

    • Strong analytical, organizational and project management skills.

    • Demonstrated ability to lead and work with cross functional teams including senior level individuals.

    • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.


    NWT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.



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