NewWave HQ

  • Salesforce Administrator

    Job ID 2018-1105
  • Overview

    NewWave Telecom and Technologies Inc. is an MBE certified, SEI CMMI Level 4 SVC and L3 DEV appraised, GSA IT Schedule 70 and ISO 9001:2015 Certified, full-service Information Technology and Business Services firm based out of Elkridge, Maryland. As a leading implementer of business solutions using service-oriented technologies, we specialize in providing end-to-end, mission-critical Information Technology (IT) solutions.


    NewWave has a proven track record in project management, full lifecycle development of enterprise applications, and constructing, testing, maintaining and managing IT software and infrastructure. We have a certified DCAA Accounting System and an Approved Earned Value Management (EVM) System.


    We partner with our clients through every phase of the project life cycle to identify requirements, define objectives, and develop and implement the right solutions. We have earned a reputation for our responsiveness, technical competency, and operational efficiency that has been validated by years of successful IT project implementation and support of our clients.


    • Package and deploy applications for production
    • Provide estimates outlining business and technical risks
    • Deploy software in an incremental process that is potentially shippable with each iteration
    • Identify and significantly contribute, where appropriate, to division initiatives
    • Provide technical and business explanation and justification for architectural, design, and coding approaches
    • Work under tight time constraints with changing requirements
    • Execute thorough unit and integration test cases for developed solutions
    • Develop data persistence and transmission based on commercial and open source relational databases
    • Regularly update technical and business teams as to plans, progress, and issues
    • Produce high quality software following best practices and established standards such as Test-Driven Development and Pair Programming
    • Plan, design, enforce, and audit policies and procedures that safeguard the integrity of and access to enterprise systems, files, and data elements
    • Attendance at daily scrum to discuss accomplishments, plans and blockers
    • Adherence to agile process and defined development standards including technical design specifications (TDS), product reviews, unit and integration testing


    • Bachelor’s Degree in Computer Science or Engineering
    • 2+ years of experience as a Salesforce Administrator
    • 3+ years of experience developing and customizing application via web services, SOQL, Data Loader, Reports and Dashboards
    • 3 years of experience with Salesforce CRM administration, integration tools, and APIs
    • Experience with Agile and Waterfall projects, and all phases of the Software Development Lifecycle (SDLC) including analysis, design, coding, unit testing, integration, user acceptance testing, maintenance
    • Understanding of architecture and API’s, including Salesforce integration with 3rd party solutions
    • Experience documenting current state technical data flows and making recommendations for future state improved processes/designs and driving the solution to the future state
    • Expert understanding of IT governance including environment management, release management, source code control management, and deployment methodologies – Can help create and implement best in class processes
    • Post-release product support and driving continuous improvements
    • Experience in overseeing the direction, development, implementation, and maintenance of Salesforce technical solutions
    • Experience with version control systems (Git, Subversion, etc.)
    • Ability to work collaboratively within a team environment to meet aggressive goals and pre-defined measurement criteria
    • Creative approach to problem solving

    Residency Requirement

    • Must have lived in the United States at least 3 out of 5 years.


    • Previous Healthcare IT experience is desirable
    • SFDC Administrator and/or Developer Certification(s)
    • Experience working on a team using Scrum or other Agile project framework
    • Experience in integrating Salesforce with other applications via real-time, batch, synchronously and asynchronously
    • Experience in creating and managing complex workflow rules, data validation and triggers
    • Experience in Salesforce Out of the Box functionality
    • Experience in data management and data loading tools such as Data Loader
    • Strong understanding of release management and change management
    • Ability to develop technical requirements, prototyping, testing, deployment and support using Agile/Scrum methodologies


    • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
    • Microsoft Project
    • SharePoint

    FLSA Status

    • Exempt

    Interpersonal Skills

    • Excellent interpersonal, communication, and organizational skills
    • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
    • Should be extremely facts and data oriented
    • Should be deadline and closure oriented
    • Strong communication, interpersonal, persuasion, facilitation and influencing skills
    • High Energy Levels - should be self-driven
    • Strong analytical, organizational and project management skills
    • Demonstrated ability to lead and work with cross functional teams including senior level individuals
    • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture

    NWT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.


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