NewWave HQ

  • Sr Program Manager

    Job ID 2018-1114
  • Overview

    NewWave Telecom and Technologies Inc. is an MBE certified, SEI CMMI Level 4 SVC and L3 DEV appraised, GSA IT Schedule 70 and ISO 9001:2015 Certified, full-service Information Technology and Business Services firm based out of Elkridge, Maryland. As a leading implementer of business solutions using service-oriented technologies, we specialize in providing end-to-end, mission-critical Information Technology (IT) solutions.


    NewWave has a proven track record in project management, full lifecycle development of enterprise applications, and constructing, testing, maintaining and managing IT software and infrastructure. We have a certified DCAA Accounting System and an Approved Earned Value Management (EVM) System.


    We partner with our clients through every phase of the project life cycle to identify requirements, define objectives, and develop and implement the right solutions. We have earned a reputation for our responsiveness, technical competency, and operational efficiency that has been validated by years of successful IT project implementation and support of our clients.


    Responsible for the program and technical delivery for the customer. The overall program and business operations context for IT services includes support for the development and testing of innovative healthcare payment and service delivery models to improve care, lower costs, and better align payment systems to support patient-centered practices. Provide a scalable, flexible set of IT solutions requiring minimal customization. Manage and operate within Agile/XLC frameworks and work with CMS to evolve the Scaled Agile Framework (SAFe) within XLC guidelines to deliver project management support to model teams. Coordinate and plan efforts across multiple Scrum teams and stakeholders. Ensure the right people are on the right teams at the right time to meet the needs of the initiative or model. A project manager and business analyst are engaged at the beginning of the model lifecycle and remain throughout, while the scrum teams engage at logical and relevant intersections within the model lifecycle so that the teams’ strengths are optimized.


    Performs duties and responsibilities commensurate with assigned functional area within a department(s) which may include, but are not limited to, any combination of the following tasks:


    Directing software product maintenance and IT consulting teams to effectively carry out required tasks

    • Clearly communicate program vision and oversee multiple, simultaneous task orders to ensure outstanding tactical and operational execution of services.

    • Manage program financials in accordance with corporate goals.

    • Establish program goals for quality, innovation resource management, etc., to drive efficiencies while demonstrating compliance with corporate management standards.

    • Meet and engage with CMS client and other CMS stakeholders face-to-face, via telephone, and through email to establish relationships, understand requirements, and communicate accomplishments or issues.

    • Ensure senior management is engaged and familiar with program direction.

    • Establish strategic partnership strategy with subcontractors.

    • Facilitate projects through their normal life-cycle, from initiation to closure, using sound project management disciplines, such as Agile and DevOps.

    • Provide leadership, coaching, and clear instructions to Project Managers responsible for the execution of task orders.

    • Maintain the completeness, timeliness and accuracy of all deliverables.

    • Identify opportunities for organic and new growth in contract value.

    • Add to and sustain the Risk and Opportunity Register.

    • Manage program scope effectively.

    • Participate on proposal development teams, either as writer, reviewer, or section lead.



    • Individual must have prior System Integration leadership experience that includes program management, governance, technical (application, data and infrastructure) and process standardization in a lean – agile environment.

    • Experience transforming an organization from a waterfall to DevOps / agile culture.

    • Strategic (Forward) thinker – one that brings ideas to the table that enhance customer performance; ability to grasp vision and objectives of program and build game plan and execute

    • 10+ yrs of Systems Integration Experience with a large company in an agile environment

    • 10+ yrs of Program Management Experience

    • PMP Certification

    • CSM Certification



    • Healthcare/CMS experience is preferred

    • SAFe Certification

    • Bachelor’s Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, professional training or work experience.

    • Ability to work in a team environment and have sound judgment.

    • Attention to detail, quick learner, have a positive attitude, ability to multi-task, self-motivated and able to work in a fast-paced environment.

    • Be able to perform the analysis as defined with specific Medicare laws, regulations, manuals, instructions and any additional information assigned by management.

    • Possess critical thinking skills, reading and interpretation, writing, and communication skills.

    • Understanding and wide application of methodology and subject matter related concepts, practices, standards and procedures with a general knowledge of other related business disciplines.

    • Able to work closely with all project stakeholders such as business users, project managers, and business analysts while delivering solutions.

    • Works with limited supervision.


    • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

    • Microsoft Project

    • SharePoint

    FLSA Status

    • Exempt

    Interpersonal Skills

    • Excellent interpersonal and organizational skills.

    • Excellent interpersonal, communication, and organizational skills.

    • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing

    • Should be extremely facts and data oriented.

    • Should be deadline and closure oriented.

    • Strong communication, interpersonal, persuasion, facilitation and influencing skills.

    • High Energy Levels. Should be self-driven.

    • Strong analytical, organizational and project management skills.

    • Demonstrated ability to lead and work with cross functional teams including senior level individuals.

    • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.


    NWT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NewWave is a proud veteran friendly employer.




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