NewWave HQ

  • Front Office Assistant

    Job ID 2018-1119
  • Overview

    NewWave Telecom and Technologies Inc. is an MBE certified, SEI CMMI Level 4 SVC and L3 DEV appraised, GSA IT Schedule 70 and ISO 9001:2015 Certified, full-service Information Technology and Business Services firm based out of Elkridge, Maryland. As a leading implementer of business solutions using service-oriented technologies, we specialize in providing end-to-end, mission-critical Information Technology (IT) solutions.


    NewWave has a proven track record in project management, full lifecycle development of enterprise applications, and constructing, testing, maintaining and managing IT software and infrastructure. We have a certified DCAA Accounting System and an Approved Earned Value Management (EVM) System.


    We partner with our clients through every phase of the project life cycle to identify requirements, define objectives, and develop and implement the right solutions. We have earned a reputation for our responsiveness, technical competency, and operational efficiency that has been validated by years of successful IT project implementation and support of our clients.


    Performs duties and responsibilities commensurate with assigned functional area within a department(s) which may include, but are not limited to, any combination of the following tasks:


    ·        Front Desk Support

    o   Manage phone lines and direct calls to the proper staff

    o   Maintain guest sign in/out records through iPad

    o   Schedule meetings and book conference rooms as needed

    o   Sort and distribute mail

    o   Update Front Desk Operations Manual with applicable changes

    o   Maintain company directory and extension numbers 

    o   Check corporate voicemail and route messages to appropriate departments

    o   Provide travel logistics support to staff


    ·        Facilities Assistance

    o   Order/stock office & kitchen supplies for main office and Collaboration Center

    o   Contact property management for facility related requests i.e.- replacement of lights, temperature adjustments, cleaning maintenance etc.

    o   Prepare POs for office supplies and weekly company lunches

    o   Handle weekly catering for company lunches and ad hoc meetings

    o   Serve as point of contact for vendors


    ·        Badging/Security

    o   Generate and disable employee access badges through our Brivo System

    o   Create access badges for guests as needed

    o   Photograph all new hires for company ID badge

    o   Maintain security by following procedures, instructing all visitors to sign in through the iPad


    • 2+ years of administration experience
    • High school diploma or equivalent
    • Strong writing skills


    • Ability to work in a team environment and have sound judgment
    • Attention to detail, quick learner, have a positive attitude, ability to multi-task, self-motivated and able to work in a fast-paced environment
    • Maintain the completeness, timeliness and accuracy of all deliverables
    • Works with limited supervision


    • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

    FLSA Status

    • Exempt  

    Interpersonal Skills

    • Excellent interpersonal, communication, and organizational skills.
    • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
    • Should be extremely facts and data oriented.
    • Should be deadline and closure oriented.
    • Strong communication, interpersonal, persuasion, facilitation and influencing skills.
    • High Energy Levels. Should be self-driven.
    • Strong analytical, organizational and project management skills.
    • Demonstrated ability to lead and work with cross functional teams including senior level individuals.
    • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.


    NWT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NewWave is a proud veteran friendly employer.



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