NewWave HQ

  • Infrastructure Engineer

    Job ID 2018-1140
  • Overview

    As a provider of massive data storage, access, and analytics solutions used by some of the world’s largest public and private healthcare organizations, NewWave understands the precious nature of the information we manage. There’s a reason our relationships with these important clients has grown continuously since our founding, and why we frequently out-compete some of the largest systems integrators in the nation. It’s because we always live up to our promise to employ the most rigorous engineering principles in building, integrating, and maintaining secure and cost-efficient solutions, vetting and deploying the most advanced technologies available as they emerge.


    NewWave develops and integrates new cutting-edge, cloud-based solutions using the most advanced technologies and current best practices. When it comes to modernizing legacy systems, we like to think of what we do as similar to swapping out the engines of an airliner in midflight — without the passengers ever noticing what happened. Landing clients safely for NewWave means delivering infrastructure and solutions that make data securely accessible to support better services, improve outcomes, and remove unnecessary pain from people’s lives.

     

    Responsibilities

    Newwave is looking for an individual who can serve on our corporate Infrastructure team, providing system administration, facilities infrastructure, and end user support. The position entails working, delivering a high level of customer service, managing a broad range of systems and infrastructure, supporting end users, and performing IT projects. Our ideal candidate will be skilled in multiple areas of IT. We enjoy a fast-paced environment where mentoring and professional growth actually happen. Our team seeks a peer that is energetic, manages their time and tasks, and who shares this dedication to serving our co-workers.

    • Installing, managing, and supporting business infrastructure, including servers, applications, and firewalls.
    • Installing, managing, and supporting Windows Server 2012 / 2016
    • Implementing and supporting Exchange, Office 365, Microsoft Teams and other Microsoft collaboration platforms.
    • Designing, managing, and supporting Active Directory - with expertise in supporting complex GPO's in corporate environments.
    • Configuring, managing, and supporting Network Infrastructure Components (IOS/Firewall/VLAN/WAN/VOIP)
    • Supporting DNS, DHCP, Web Services, Databases, and Line-of-Business Applications
    • Supporting desktop Windows OS and familiarity with PC Imaging
    • Experience with a range of team collaboration devices, including Polycom, and Microsoft Surface Hub.
    • Expertise in SCCM and remote device support and management.
    • Understanding of compliance and regulatory requirements for infrastructure.

     

    Qualifications

    • Bachelor’s degree in a related Information Technology; experience as a substitute to educational requirement will be considered on a case-by-case basis
    • At least one industry certification (MCSA, CCNA)
    • Minimum 3 years of computer hardware and software support within a complex environment
    • Ability to physically move laptops, monitors, servers, keyboards and reconnect systems possibly located under desks, drive to multiple sites
    • Ability to successfully work within a fast paced, dynamic team environment
    • Ability to work with and lift equipment up to 50 lbs

     

    Interpersonal Skills

    • Excellent interpersonal, communication, and organizational skills.
    • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
    • Should be extremely facts and data oriented.
    • Should be deadline and closure oriented.
    • Strong communication, interpersonal, persuasion, facilitation and influencing skills.
    • High Energy Levels. Should be self-driven.
    • Strong analytical, organizational and project management skills.
    • Demonstrated ability to lead and work with cross functional teams including senior level individuals.
    • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.


    NewWave is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NewWave is a proud Veteran friendly employer.

     

     

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