NewWave HQ

  • Scrum Master

    Job ID 2018-1142
  • Overview

    As a provider of massive data storage, access, and analytics solutions used by some of the world’s largest public and private healthcare organizations, NewWave understands the precious nature of the information we manage. There’s a reason our relationships with these important clients has grown continuously since our founding, and why we frequently out-compete some of the largest systems integrators in the nation. It’s because we always live up to our promise to employ the most rigorous engineering principles in building, integrating, and maintaining secure and cost-efficient solutions, vetting and deploying the most advanced technologies available as they emerge.

    NewWave develops and integrates new cutting-edge, cloud-based solutions using the most advanced technologies and current best practices. When it comes to modernizing legacy systems, we like to think of what we do as similar to swapping out the engines of an airliner in midflight — without the passengers ever noticing what happened. Landing clients safely for NewWave means delivering infrastructure and solutions that make data securely accessible to support better services, improve outcomes, and remove unnecessary pain from people’s lives.


    The Scrum Master will provide day to day delivery guidance to the relevant project. This position requires a high level of Agile project experience. SAFe experience is a plus. Individual will be the designated SCRUM master leading daily SCRUMS and working with SCRUM team to resolve issues while ensuring SCRUM team is working as a collaborative team.


    Performs duties and responsibilities commensurate with assigned functional area within a department(s) which may include, but are not limited to, any combination of the following tasks:

    • Work with project PM to ensure overall success of project from a schedule, delivery and quality perspective
    • Providing day to day management of SCRUM team; responsible for facilitation of daily project SCRUMS
    • Work with customer to ensure understanding of Agile and DevOps project processes; advocate client participation 
    • Works with project PM to identify, evaluate and communicate project risks using risk management techniques, develop contingency plans to mitigate risks.
    • Collaborates and communicates with other project managers and leaders to coordinate cross functional project initiatives and activities.
    • Supports the PM in the development of project documentation; analyzes and reports on project status, monitors project performance to maintain the quality of services, deliverables and content to clients.
    • Evaluates the effectiveness and accuracy of documentation continually improving the project infrastructure.
    • Actively participates in the development and implementation of business solutions with affiliate stakeholders and publishing services functional teams.
    • Maintains positive working relationships with affiliates, project stakeholders, client services teams, project team members, managers, vendors, and other departments.
    • Responds and resolves affiliates operational issues as applicable throughout the implementation and deployment phases.
    • Diagnoses project issues eliminating obstacles that jeopardize the completion of projects on time and within budget.
    • Responsible for adhering to change management procedures incorporating a formalized change control process ensuring that changes to project scope, deliverables, timelines and resources are formally defined, documented and approved.


    • At lease 3 - 5 years of agile experience leading a custom development project(s)
    • CSM is preferred, if not willingness to obtain immediately.
    • SAFe certifications a plus
    • Bachelor's degree in a related field such as information technology, computer science, or engineering.
    • Strong understanding of Agile software development methodology in the Scrum framework, and knowledge of all SDLC phases is desirable. 
    • Sound technical knowledge from an infrastructure, application (i.e. open source technologies) and database perspective. 
    • A demonstrated aptitude in facilitation of meetings between complex and varied groups of individuals, to include the ability to drive meetings towards pre-defined outcomes, and capture/manage action items, and meeting minutes stemming from said meetings.
    • Ability to work in a team environment and have sound judgment.
    • Attention to detail, quick learner, have a positive attitude, ability to multi-task, self-motivated and able to work in a fast-paced environment.
    • Maintain the completeness, timeliness and accuracy of all deliverables.


    • Possess critical thinking skills, reading and interpretation, writing, and communication skills.
    • Understanding and wide application of methodology and subject matter related concepts, practices, standards and procedures with a general knowledge of other related business disciplines.
    • A demonstrated ability to learn and acquire new technologies as needed as well as a willingness to do collaborative software development as necessary
    • Able to work closely with all project stakeholders such as business users, project managers, and business analysts while delivering solutions.
    • Works with limited supervision.


    • Proficient in Microsoft Office (Word, Excel, PowerPoint, Visio, etc.)
    • MicroSoft Project Server and Microsoft Project
    • SharePoint 
    • JIRA/Confluence

    FLSA Status

    • Exempt

    Interpersonal Skills

    • Excellent interpersonal, communication, and organizational skills.
    • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
    • Should be extremely facts and data oriented.
    • Should be deadline and closure oriented.
    • Strong communication, interpersonal, persuasion, facilitation and influencing skills.
    • High Energy Levels. Should be self-driven.
    • Strong analytical, organizational and project management skills.
    • Demonstrated ability to lead and work with cross functional teams including senior level individuals.
    • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.


    NewWave is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.   NewWave is a proud Veteran friendly employer.



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