NewWave HQ

  • Project Coordinator

    Job ID 2018-1154
  • Overview

    As a provider of massive data storage, access, and analytics solutions used by some of the world’s largest public and private healthcare organizations, NewWave understands the precious nature of the information we manage. There’s a reason our relationships with these important clients has grown continuously since our founding, and why we frequently out-compete some of the largest systems integrators in the nation. It’s because we always live up to our promise to employ the most rigorous engineering principles in building, integrating, and maintaining secure and cost-efficient solutions, vetting and deploying the most advanced technologies available as they emerge.

     

    NewWave develops and integrates new cutting-edge, cloud-based solutions using the most advanced technologies and current best practices. When it comes to modernizing legacy systems, we like to think of what we do as similar to swapping out the engines of an airliner in midflight — without the passengers ever noticing what happened. Landing clients safely for NewWave means delivering infrastructure and solutions that make data securely accessible to support better services, improve outcomes, and remove unnecessary pain from people’s lives.

    Responsibilities

    NewWave is currently looking for a Project Coordinator who will be responsible for coordinating project activities including providing user support with the Help Desk, Communication, Program, Education and Outreach teams. This will include maintaining relationships with our users and clients and assisting with the creation and maintenance of support and functional documentation. Candidate should possess project management skills, general technical support skills, excellent customer service skills, and outstanding communication skills, both verbal and written. Candidate should also be willing to work extended hours and rotating schedules as needed to ensure full coverage for project needs.

    Leadership:

    • Demonstrates ownership of the project objectives and results;
    • Responsible for performance and achievement of projecy goals and objectives;
    • Helps to establish goals, objectives for personal achievement;
    • Identifies risks and participates in risk management and mitigation processes.
    • Assist with customer relationship management.
    • Supports in the identification and resolution of customer issues and concerns.
    • Escalates issues where appropriate to program leadership and works to resolve them.

    Planning:

    • Support the development of work plans, Project Management Plans and schedules as required for internal RADV project management.
    • Participates in planning and scheduling activities with customers, project managers, and relevant customer groups.

    Coordination and Collaboration:

    • Provides central point of collaboration between the program management team on assigned project/programs.
    • Coordinates and collaborates with other functional customer areas as required.
    • Collaborates with all task areas on the program to develop and manage schedules and plans, obtain status, resolve issues, identify risks, and develop mitigation plans.
    • Supports meeting management activities in support of task area - setting up calls, meeting minutes, etc.

    Status Reporting:

    • Assist in preparing weekly and monthly status reports as required, representing the accomplishments, issues, concerns, risks, near term plans, and hours expended for their area of responsibility.
    • Reports on and helps to develop key metrics for their area of responsibility;
    • Supports and maintains weekly / monthly program level status reports, including task execution, financial reporting, and exception reporting.
    • Assists in the development, acquisition, reporting, and maintenance of metrics and measures across all task areas.

    Qualifications

    • Bachelor's degree in a related field such as healthcare management, HIT, or other business area.
    • Experience working in a helpdesk environment and/or providing support as a BA or PC on a systems project.
    • High level of customer service experience.
    • Minimum of 3 years of experience \- requires strong knowledge of other healthcare measures and standards, including how program data is being procured, translated, transmitted, and communicated.
      Specific skills related to project administration, reporting, financial management, meeting admin, telecom, etc.

     

    Technical

    • Must be highly proficient with word processing, databases and spreadsheet programs; preferably MS Word, Excel, PowerPoint, Access, Outlook, Project, Publisher, Visio, Adobe editor/PDF creation software.

    FLSA Status

    • Exempt

     

    Interpersonal Skills

    • Excellent interpersonal, verbal and written communication, and organizational skills - must be able to communicate fluently in English both verbally and in writing
    • Should be extremely facts and data oriented.
    • Should be deadline and closure oriented.
    • Strong persuasion, facilitation and influencing skills.
    • Should be self-driven.
    • Strong analytical, organizational and project management skills.
    • Demonstrated ability to lead and work with cross functional teams including senior level individuals.
    • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.

    NewWave is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NewWave is a proud Veteran friendly employer.

     

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