NewWave HQ

  • Sr HR Generalist

    Job ID 2019-1228
  • Overview

    NewWave is an information technology company helping businesses and government agencies modernize and thrive by applying the power of technology. NewWave began making a mark in the federal healthcare space in 2004, where we continue to actively modernize systems to improve healthcare’s value for millions of Americans. Since then, our work has expanded across various sectors and industries, where we help our customers stay ahead of the new and make the world in which we live, better.


    The value NewWave places on our employees knows no bounds. NewWave’s HR team – which we will be calling “People Operations” – is focused on bringing this discipline to the next level.  The people who work with us have a wide variety of talents and experience, including HR, program management, marketing, team management and analytical skills. Our common trait is that we share a commitment to building NewWave’s unique, people-oriented culture as we continue to grow worldwide.


    This role requires exceptional problem-solving abilities. We are looking for someone who is good at diagnosing clients’ needs and finding a way to satisfy them, has strong presentation skills and can handle multiple projects simultaneously. Qualified candidates will be detail oriented, conscientious (always follows through on commitments), analytical and curious.


    The Senior HR Generalist will administer HR functions and monitor organizational information needs, making recommendations on process or system changes when appropriate.  Performs duties and responsibilities commensurate with assigned functional area within a department(s) which may include, but are not limited to, any combination of the following tasks:


    HR Compliance/Legal

    • Support the administration and compliance of the company health insurance, 401k/retirement, and other benefits programs.
    • Collaborate with Accounting Team to ensure timely and accurate payroll deductions entry into ADP payroll system.
    • Analyze HR programs and provide recommendations for policy changes/improvements.
    • Support plan audits and other tax-reporting requirements.
    • Assists in preparation and completion of H1B, Green Card, and/or other legal or immigration matters.
    • Maintain a working knowledge of federal and state laws and regulations, advise and make recommendations of any changes affecting policies, procedures, postings, and handbook



    • Serve as an HR Analyst in the administration of our Human Capital Management/HCM system and its integration with other corporate systems (ex. Payroll, financial system, etc.).
    • Support the HR organization in its digital transformation efforts and identify opportunities for streamlining internal processes. This will include creating HR process documentation that reflects “as-is” current and “to-be” processes.
    • Update the HCM and files for all employees/ex-employees with all status/compensation changes including: new hires, job transfers/reclassifications, promotions/demotions, full-time/part-time employment changes, and terminations/separations.
    • Maintain accuracy of personnel information and files and actively participates in implementation of new technology.


    • Serve as the first line of support for HR end-users if they are having trouble with NewWave’s HR systems.
    • Assist in the design, testing, implementation, and troubleshooting of system enhancements and other automation projects. Review HR processes to assess efficiency and recommend automation where appropriate.  Recommend process/customer service opportunities and innovative solutions.
      • Participate in continuous HR improvement initiatives and metrics. 

    Generalist Tasks

    • Assist with delivery and preparation of new hire orientations.
    • Organize and implement the onboarding process for new hires
    • Answer employee questions regarding recruiting, benefits, training, and employee relations.
    • Collaborate with the Benefits and Payroll departments to help ensure consistent communication of payroll and benefit related policies to team member. 
    • Oversee the employee termination process, including but not limited to conducting exit interviews, termination of accesses, retrieval of badges and equipment, preparing and sending separation/termination documents.
    • Assist with the maintenance of the Human Resources E-mail account.
      • Respond to team member questions and requests within established department SLAs (24 hour initial response, follow ups within 48 hours) and triage inquires as appropriate.
    • Assist the Department in the administration of HR programs, including benefits, wellness initiatives, and compliance.



    • Serve as a partner to our Training Manager
    • Assist with Online Learning Management System (LMS) website
      • Resets passwords for employees
      • Complete and verify course assignments
      • Verifies status of courses; runs completion reports
    • Collect and maintain training metrics (automate process; create reports and formulae in Excel)
    • Assist with the registration of professional development certifications and events
    • Assist with preparation of training surveys and course evaluations
    • Assist with training announcements and replies to training inquiries
    • Assist with copying training materials, setting up classrooms and other training logistics



    • 8+ yrs of relevant HR experience
    • Bachelor’s Degree in a related discipline, or the equivalent combination of education, professional training or work experience.
    • Must have a willingness to perform hands-on, administrative, and extraordinarily detail-oriented tasks.
    • Ability to work collaboratively in a team environment and have sound judgment.
    • Attention to detail, quick learner, have a positive attitude, ability to multi-task, self-motivated and able to work in a fast-paced environment.
    • Maintain the completeness, timeliness and accuracy of all deliverables.
    • Maintain a high-degree of confidentiality
    • Ability to promote an engaging, positive, culture enhancing environment
    • Possess critical thinking skills, reading and interpretation, writing, and communication skills.

    Residency Requirement

    • Must have lived in the United States at least 3 out of 5 years.



    • Microsoft Project
    • SuccessFactors
    • ADP
    • Process improvement experience



    • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
    • SharePoint
    • Payroll systems proficiency


    Interpersonal Skills

    • Demonstrated track record interacting with all levels within the organization, including executive leadership with exceptional customer service.
    • Demonstrated experience implementing HR programs and initiatives.
    • The ability to bring immediate credibility to the human resources function through his/her professional interactions and follow through on commitments to others.
    • Superior interpersonal communication and presentation skills as well as proven organizational skills.
    • Confident professional style supported through business knowledge and experience.
    • Proactive ability to identify, understand, and synthesize needs of employees and leadership of the organization with the ability to follow through on developing solutions to address those needs.
    • Energetic, growth-orientated problem solver; entrepreneurial and adaptable to change.
    • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
    • Should be extremely facts and data oriented.
    • Should be deadline and closure oriented.
    • Strong communication, interpersonal, persuasion, facilitation and influencing skills.
    • High Energy Levels. Should be self-driven.
    • Strong analytical, organizational and project management skills.
    • Demonstrated ability to lead and work with cross functional teams including senior level individuals.
    • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.

    NewWave is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.   NewWave is a proud Veteran friendly employer.


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