NewWave HQ

Salesforce Project Coordinator

Job ID 2020-1588



NewWave is currently looking for a Project Coordinator who will support the project.  The qualified candidate will be responsible for coordinating project activities including providing user support with the Help Desk, Communication, Program, Education and Outreach teams. This will include maintaining relationships with our users and clients and assisting with the creation and maintenance of support and functional documentation. Candidate should possess project management skills, general technical support skills, excellent customer service skills, and outstanding communication skills, both verbal and written. Candidate should also be willing to work extended hours and rotating schedules as needed to ensure full coverage for project needs.





  • Demonstrates ownership of the project objectives and results;
  • Responsible for performance and achievement of project goals and objectives;
  • Helps to establish goals, objectives for personal achievement;
  • Identifies risks and participates in risk management and mitigation processes.
  • Assist with customer relationship management.
  • Supports in the identification and resolution of customer issues and concerns.
  • Escalates issues where appropriate to program leadership and works to resolve them.


  • Support the development of work plans, Project Management Plans and schedules as required for internal IDOS project management.
  • Participates in planning and scheduling activities with customers, project managers, and relevant customer groups.

Coordination and Collaboration:

  • Provides central point of collaboration between the IDOS program management team on assigned project/programs.
  • Coordinates and collaborates with other functional customer areas as required.
  • Collaborates with all task areas on the program to develop and manage schedules and plans, obtain status, resolve issues, identify risks, and develop mitigation plans.
  • Supports meeting management activities in support of task area - setting up calls, meeting minutes, etc.

Status Reporting:

  • Assist in preparing weekly and monthly status reports as required, representing the accomplishments, issues, concerns, risks, near term plans, and hours expended for their area of responsibility.
  • Reports on and helps to develop key metrics for their area of responsibility;
  • Supports and maintains weekly / monthly program level status reports, including task execution, financial reporting, and exception reporting.
  • Assists in the development, acquisition, reporting, and maintenance of metrics and measures across all task areas.



  • Bachelor's degree in a related field such as healthcare management, HIT, or other business area.
  • Experience working in a helpdesk environment and/or providing support as a BA or PC on a systems project.
  • High level of customer service experience.
  • Minimum of 3 years of experience - requires strong knowledge of other healthcare measures and standards, including how program data is being procured, translated, transmitted, and communicated.
  • Specific skills related to project administration, reporting, financial management, meeting admin, telecom, etc.

 Technical Skills

  • Must be highly proficient with word processing, databases and spreadsheet programs; preferably MS Word, Excel, PowerPoint, Access, Outlook, Project, Publisher, Visio, Adobe editor/PDF creation software.

Interpersonal Skills

  • Excellent interpersonal, communication, and organizational skills.
  • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
  • Should be extremely facts and data oriented.
  • Should be deadline and closure oriented.
  • Strong communication, interpersonal, persuasion, facilitation and influencing skills.
  • High Energy Levels. Should be self-driven.
  • Strong analytical, organizational and project management skills.
  • Demonstrated ability to lead and work with cross functional teams including senior level individuals.
  • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.


NWT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NewWave is a proud veteran friendly employer.





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