NewWave HQ

Project Coordinator

Job ID 2020-1589

Overview

NewWave Telecom & Technologies, Inc, (NewWave) is a leading implementer of business solutions using service-oriented technologies. We specialize in providing end-to-end, mission critical information technology solutions for healthcare, finance, telecoms, government agencies and private-sector clients.

 

 

 

Responsibilities

NewWave is currently looking for a Project Coordinator who will support the IDOS project. The qualified candidate will be responsible for coordinating project activities including providing user support with the Salesforce Team. The qualified candidate will be responsible for coordinating project activities including, but not limited to, project support in the areas of program management, testing, and communications. Candidate should possess project management skills, general technical support skills, excellent customer service skills, and outstanding communication skills, both verbal and written.

 

Leadership:

  • Demonstrates ownership of the project objectives and results;
  • Responsible for performance and achievement of project goals and objectives;
  • Helps to establish goals, objectives for personal achievement;
  • Identifies risks and participates in risk management and mitigation processes.
  • Assist with customer relationship management. 
  • Supports in the identification and resolution of customer issues and concerns.
  • Escalates issues where appropriate to program leadership and works to resolve them.

Planning:

  • Support the development of work plans, Project Management Plans and schedules as required for internal IDOS project management.
  • Participates in planning and scheduling activities with customers, project managers, and relevant customer groups.

Coordination and Collaboration:

  • Provides central point of collaboration between the IDOS program management team on assigned project/programs.
  • Coordinates and collaborates with other functional customer areas as required.
  • Collaborates with all task areas on the program to develop and manage schedules and plans, obtain status, resolve issues, identify risks, and develop mitigation plans.
  • Supports meeting management activities in support of task area - setting up calls, meeting minutes, etc.

Status Reporting:

  • Assist in preparing weekly and monthly status reports as required, representing the accomplishments, issues, concerns, risks, near term plans, and hours expended for their area of responsibility.
  • Reports on and helps to develop key metrics for their area of responsibility;
  • Supports and maintains weekly / monthly program level status reports, including task execution, financial reporting, and exception reporting.
  • Assists in the development, acquisition, reporting, and maintenance of metrics and measures across all task areas.

Qualifications

  • Bachelor's degree in a related field such as healthcare management, HIT, or other business area.
  • Experience working in a SalesForce environment.
  • High level of customer service experience.
  • Experience or strong knowledge of other healthcare measures and standards, including how program data is being procured, translated, transmitted, and communicated.
  • Specific skills related to project administration, reporting, financial management, meeting admin, telecom, etc.

 TECHNICAL SKILLS

  • Must be highly proficient with word processing, databases and spreadsheet programs; preferably MS Word, Excel, PowerPoint, Access, Outlook, Project, Publisher, Visio, Adobe editor/PDF creation software.

INTERPERSONAL SKILLS

  • Excellent interpersonal, communication, and organizational skills.
  • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
  • Should be extremely facts and data oriented.
  • Should be deadline and closure oriented.
  • Strong communication, interpersonal, persuasion, facilitation and influencing skills.
  • High Energy Levels. Should be self-driven.
  • Strong analytical, organizational and project management skills.
  • Demonstrated ability to lead and work with cross functional teams including senior level individuals.
  • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture

 

NewWave is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.   NewWave is a proud Veteran friendly employer.

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